Frontline Underwriting Manager (PTY)LTD
frontline underwriting manager (pty) ltd

Home Assist

Fixtures, Fittings and Services

In the event of a home emergency, we will arrange for an appropriate repairer (electrician, plumber, locksmith and glazier) to address the problem at one nominated address (call-out fee and first hour labour is covered, thereafter normal rates apply). Please note that all parts and materials used are excluded and will be for the members account. Maintenance related issues are not covered.

A home emergency is defined as an event that is potentially life threatening or could possibly cause structural or further damage to your property.

Overall limit of 3 incidents or up to R2000 per annum per policy.

Emergency Services Notification and Call out

We will, at your request, relay notification of emergencies to the police, traffic, fire brigade, ambulance, security or any other emergency service provider.

Frontline Assist is not regulated under the FAIS Act and Financial Services Board

Type of Emergency

What is covered

What is not covered

Distribution boards, circuits, main cables causing power failure
Electrical gates and doors
Earth-leakage relays causing power failure
Jacuzzi, swimming pool and borehole pumps
Geyser connections, thermostats and elements
Air conditioners and commercial refrigeration
Multiple plug points causing power failures
Repairs not complying with regulated specifications such as SABS and others
Lighting strikes on wiring causing power failures
All electrical motors (electric gate motors etc)
Multiple burnt connections on wiring or plug points causing power failure
White Appliances (Stove, Refrigerator, Dishwasher etc)
General House Wiring

Connections to all electrical motors causing power failure

Municipal connections inside the property causing power failure


Burst water connections and pipes that are causing further structural damage

Concealed pipes are not covered. Specialist are not covered e.g Leak Detectors

Overflowing blocked drains (internal & external) that can cause further structural damage
Specialist are not covered e.g Drain specialist like Roto-Rooter & Drain Surgeon
Geyser Problems (No hot water, water pressure, overflowing geyser)

Repairs not complying with regulated specifications such as SABS and others. Replacement of a burst geyser

Jacuzzis, swimming pools and boreholes

Leaking tap that runs into a basin or shower

If keys are broken off or lost for a main entrance or exit of the house
Outbuildings and garages
If a child is locked inside the house or any room within the house
Any glass that has been damaged or broken and is causing a security risk to your premises
Mirrors or any specialised glass

PS. Any other cases we will be able to assist the client but they will be liable for ALL the costs

Tel: +27 (0)41 373 0445
Fax: +27 (0)41 373 0419
BCX Building 3rd Floor Office 2
106 Park Drive
St Georges
Port Elizabeth

Tel: +27 (0)21 919 9080
Fax: +27 (0)21 919 4395
Unit 204 2nd Floor,
Golden Isle Building
281 Durban Road
Belville, 7530

Tel: +27 (0)11 026 3140
Fax: +27 (0)11 326 0575
E17 Lifestyle
Riverfront Office Park
Bosbok Drive
Randpark Ridge, 2169

Tel:+27 (0)31 562 0155
Fax: +27 (0)31 562 0520
Unit 3
30 Brookend Close
Office Park
Sunningdale, 4051

Tel: +27 (0)43 735 1681
Fax: +27 (0)43 735 2080
65 Beach Road
East London

Tel: +27 (0)56 213 4991
Fax: +27 (0)56 213 4606
5 Elandstreet

Please call 0861 113 699 and one of our consultants will gladly assist you.

Frontline Assist is not regulated under the
FAIS Act and Financial Services Board.