Quality Assurance Procedures on Claims

In our quest to deliver excellent claims service to you, it is of paramount importance that our partnership will ensure above average turnaround time on claims. For this purpose we hereby provide you with information in respect of requirements on all claims.

Knowledge of how you can assist us, will ensure that we work together to ensure promptness on the finalization of claims, as well as maintaining a high level of quality on claims.

Requirements of claims:

Ensure that the claim’s form is completed in full and is signed by the client in full (all information requested on claim form is completed and all questions on claim form is answered)

Tender of settlements/ Agreements of Loss
   
Appointment of assessors
   
Handling of claims documents and sensitive information



 

 

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