Frontline
Claims Management Package
As
our Business Partner, you
play a major role in the
success of the unique partnership
that exists between Frontline
Underwriters and yourselves.
In
support of the ongoing success
of your brokerage, we have
compiled a package to provide
valuable information on
the management of Frontline
claims;
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A
service pledge to emphasize
the importance of continuous
communication to you
during the life cycle
of a claim |
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Quality
assurance procedures
on Frontline claims |
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Frontline
organizational structure
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Motor
accident report card
template (this will
be distributed to you
to assist the clients
in case of a motor vehicle
accident) |
We
also sincerely thank you
for your response in terms
of our Broker service survey,
some of you also provided
suggestions and recommendations
in respect of your specific
requirements and we are
in the process of investigating
same.
In terms of claims operations
we have recently segmented
claims functionalities in
respect of a separate focus
on recovery , liability
and salvage management in
order to increase our focus
on cost effectiveness.
The above average results
from the Broker service
survey, is just an indication
of the unique service excellence
that Frontline Underwriters
envisage to deliver to you,
our special Business Partner!
Our
service pledge to you:
At
Frontline we strive to be
progressive and passionate
in providing an unparalleled
service experience based
on quality and performance
using discipline, initiative
and teamwork to promptly
respond to client and broker
needs.
Service
pledge:
All
new claims received will
be registered within 48
hours!
